We at The children’s house respect your right to privacy and we respect all Personal Information you provide to us.
We are committed to protecting all Personal Information kept by us. We are bound by the Personal Data Protection Act 2010 (“PDP Act”) and all other applicable laws in Malaysia in respect of privacy protection which set out a number of principles concerning Personal Information and consumer protection in Malaysia.
“Authorised Third Parties” means our contractors, agents or third party suppliers or service providers with whom we enter into an agreement.
“Personal Information” means any personal information relating to any individual that the individual has provided to us or made available to us.
“Sensitive Personal Information” comprises information as to the individual’s physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, commission or alleged commission of any offence, or any other Personal Information designated as such.
“Services” comprises any communications, information or other products or services provided by us.
“We”, “us” or “our” means collectively, GLOBAL EDUCARE SDN BHD, a group of companies incorporated in Malaysia and having its registered address at Lot 15229, 2nd floor, Persiaran Dutamas off Jalan Duta, Sri Hartamas Subang Jaya, Selangor Darul Ehsan, its subsidiaries and associate companies and all other entities operating under the brand name of The children’s house.
1.1 We may obtain your Personal Information from the following sources, where applicable, or other sources which we may see fit from time to time:
1.2 The types of Personal Information we may obtain about you are:
1.3. We also may obtain your Personal Information from publicly available information systems and reporting agencies in connection with our contract with you.
2.1 We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
3.1 Personal Data provided to us will, generally, be kept confidential but you hereby consent and authorise us to provide and/or disclose your Personal Data to the following categories of parties:
Please be assured that consistent with the law, we will only disclose the minimum amount of information which we deem necessary for the purpose and that we will take all appropriate safeguards to ensure the integrity and security of the Personal Data.
4.1 General Principle:
(a) We will process Personal Information provided to us by you when you register or apply for or express an interest in our Services with your specific consent.
(b) We may use your Personal Information for the Purposes.
4.2 Notice and Choice Principle:
4.3 Disclosure Principle:
4.4 Security Principle:
(a) We have implemented security policies, rules and technical measures to protect your Personal Information from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All our employees and data processors, who have access to and are associated with the processing of Personal Information, are obliged to respect the confidentiality of your Personal Information.
(b) Personal Information that we collect from you will be stored and backed up securely in a location which is accessible by our authorised personnel.
(c) In discharging its responsibilities with respect to the confidentiality of Personal Information, we will employ a number of safeguards, appropriate to the sensitivity of the information, to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Such safeguards will include physical measures, organizational measures and technological measures, for example locked filing cabinets, restricted access to offices, security clearances and limiting access on a “need to know” basis and use of passwords and encryption. Procedures for implementing these measures will be communicated to our employees and third parties to ensure compliance with this principle.
4.5 Retention Principle:
We will store your Personal Information as long as the purpose it was collected for remains valid and thereafter for a period of seven years or any other period of time required and/or permitted by Malaysian law.
4.6 Data Integrity Principle:
(a) We take all reasonable precautions to ensure that the Personal Information that we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information that you provide.
(b) You have the right to access your Personal Information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for and providing access to your information.
(c) We reserve the right to refuse to provide our visitors with a copy of their Personal Information by providing a written explanation for such refusal.
4.7 Access Principle:
(a) Any individuals dealing with us can have access to his/her Personal Information that we have in our possession or control and may request that his/her Personal Information be amended for purposes of accuracy and completeness.
(b) You may at any time remove your personal details from our database, or amend or correct your Personal Information. If you remove your Personal Information from our records, we will no longer be able to provide the Services to you.
5.1 Where required under Malaysian law, we will obtain consent from you before we process your Sensitive Personal Information.
5.2 We will process Personal Information or Sensitive Personal Information without your consent only in those limited circumstances as permitted by Malaysian law.
6.1 We provide products and services via its various websites. When an individual visit our sites, its web servers generally record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of its websites and monitor their performance. From time to time we may also use Authorised Third Parties to analyse this anonymous information.
6.2 As mandatory in the usage of our websites we may require standard information such as a Login ID, password, Personal Information for verification purposes, contact details and identification numbers. This information is necessary for us to provide the services an individual applied for. You are required to maintain the secrecy of his/her Login ID and Password enabling him/her to access our website. It is strongly stressed that we will not be able to secure the Personal Data if you reveal your Login ID and Password to anyone.
7.1 We also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses as part of the service of providing internet session management and for security purposes.
7.2 Our websites may transmit to any customer’s computer a “cookie”. A cookie is a package of data that allows our server to identify and interact more effectively with the customer’s computer having to spend time on identifying each customer user, thereby also providing additional login convenience. You may configure and personalize its current browser to refuse, reject or delete such cookies.
Interest Based Advertising is a way of making advertisements more relevant to the customer based on Personal Information provided by the customer. In order to provide the customer with Interest Based Advertising, we may collect information about a customer’s activities and use that information to associate the customer’s with one or more pre-defined interest categories. We may periodically provide you advertisements that are tailored to your interests.
You may submit your written request, between 9.00AM and 6.00PM, Monday to Friday, if:
(b) for access to, or correction of, your Personal Information or limit the processing of your Personal Information upon payment of a prescribed fee;
To our Personal Data Protection Officer by post or email as set out below:
Postal Address: Data Protection Officer
2nd floor, Lot 15229, Persiaran Dutamas, Off Jalan Duta, Sri Hartamas, Malaysia
Email Address: DPO@thechildrenshouse.com.my